Refund Policy

You only pay for DMs we actually deliver. If we cannot deliver the volume you purchased, the undelivered portion is refunded.

Undelivered volume: if we stop or fail to deliver part of your order for reasons within our control (for example our delivery capacity or a decision to refuse your content), we refund the undelivered DMs on a pro-rata basis.

Invalid targets: if the target list you send us contains usernames that do not exist or are unreachable, those entries do not consume your volume. If a large share of the list is invalid, we will contact you before delivering so you can send a corrected list.

Order refused by us: if we reject your message or target list under our terms before delivery starts, you receive a full refund.

Duplicate order: if you are charged twice for the same plan, the duplicate charge is refunded in full.

Delivered work: once a DM has been sent to a target, that DM counts as delivered, even if the recipient does not open, reply, follow or buy. We do not guarantee opens, replies, followers, sales or any specific business result.

Content quality: refunds are not due because a campaign underperformed commercially. Choosing targets and writing a converting message is your side of the service, we are happy to advise, but results are not guaranteed.

Change of mind after delivery starts: once delivery has begun, the campaign is in progress and the delivered portion is non-refundable.

Invalid input from you: if you provide an unreachable message, a list of private accounts you insist on, or content that violates our terms after repeated warnings, delivered volume remains payable.

Contact us via WhatsApp at +39 351 154 6476 with the email address used for the order and your order number. We confirm receipt of every request.

We review the delivery log for your order and reply with the outcome. If a refund is due, it is issued to the original payment method used at checkout.

We review refund requests as quickly as possible and in any case within 14 days. After approval, the refund is issued through our payment provider (myPOS); the time for the amount to appear on your statement depends on your bank or card issuer, typically 5 to 10 business days.

If you are a consumer in the EU, you have a statutory 14-day withdrawal right for distance purchases. Because our service is delivered immediately at your express request ("instant start"), you agree that delivery begins before the withdrawal period ends and that the portion already delivered is not refundable. Undelivered volume is refunded if you withdraw.

This policy applies without prejudice to mandatory consumer rights under Italian and EU law.

This policy is part of our Terms & Conditions. For anything unclear, message us on WhatsApp at +39 351 154 6476 before ordering, we would rather answer questions up front than have you guess.